Refund policy

Because we make food, we don't offer returns for change of mind — we can't resell anything once it's left our warehouse, and we're sure you wouldn't want to post back a box of granola anyway.

What we do promise: if something's arrived damaged, faulty, or isn't what you ordered, we'll put it right. No ifs, no hoops to jump through.

Damaged, faulty or wrong item

Get in touch within 14 days of delivery at hello@bioandme.co.uk with:

Your order number
A photo of the item (and the packaging, if it arrived damaged)
A quick note on what's gone wrong

You won't need to send anything back to us — for food safety reasons, we'd rather you didn't. Once we've had a look, we'll offer you the choice of a replacement or a refund.

If your order hasn't turned up at all, or looks like it's gone astray with the courier, let us know the same way and we'll chase it down.

What isn't covered

We can't accept returns for change of mind, incorrect quantity ordered, or because a flavour wasn't to your taste.

Gift cards are non-refundable.

Refunds

Once approved, refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it on your statement.

If it's been more than 15 business days since we approved your refund and you still haven't seen it, email us at hello@bioandme.co.uk and we'll look into it.

Your rights

This policy sits alongside your statutory rights as a consumer under UK law — it doesn't replace or limit them.

Questions?